General Questions
Pwned Store is a fashion brand dedicated to offering high-quality, stylish wardrobe essentials at affordable prices. Our current collection includes Classic Tees, Drop Shoulder Tees, and Polo Shirts, with plans to expand to shorts and co-ords in the future.
You can reach our customer service team through our Contact Us page or email us directly at care@pwnedstore.com. We’re here to help with any questions or concerns you may have.
You can purchase our products directly from our website, www.pwnedstore.com. We occasionally have limited-time promotions and pop-up stores, so stay tuned to our social media channels for updates.
Ordering and Payment
Placing an order is simple:
- Browse our collection and select the items you wish to purchase.
- Choose your preferred size and color, and add the items to your cart.
- Proceed to checkout, where you can enter your shipping and payment details.
- Review your order and complete the purchase.
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We also offer secure payment options through Stripe.
If you need to change or cancel your order, please contact us as soon as possible at care@pwnedstore.com. We will do our best to accommodate your request. However, once the order has been processed or shipped, we may not be able to make changes or cancel it.
Shipping and Delivery
Currently, we ship within India only. We are working on expanding our shipping capabilities to serve more regions in the future.
Shipping times within India typically range from 3-7 business days, depending on your location and shipping method chosen.
We offer free standard shipping on all orders.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our Order Tracking page or the courier company's website.
Returns and Exchanges
We accept returns of unworn, unwashed, and undamaged items within 15 days of delivery for orders within India. Please visit our Returns Policy page for more details and to initiate a return.
To return an item, please contact us via email at care@pwnedstore.com or WhatsApp us at +91-98883-55532. Provide your order details and the reason for the return, and our customer service team will assist you with the process.
Yes, we offer exchanges for different sizes or colors within India. To exchange an item, follow the return process and indicate that you would like an exchange. We will process your request once we receive the original item.
Once we receive your returned items, we will inspect them and process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.
Products and Sizing
Our products are made from high-quality, sustainably sourced materials. Each item description on our website provides detailed information about the fabric and care instructions. We are committed to using eco-friendly materials and ethical production practices.
We provide a detailed size guide for each product to help you find the perfect fit. You can find the size guide on the product page under the “Size Guide” link. If you’re still unsure, feel free to contact our customer service team for assistance.
To keep your Pwned Store items looking their best:
- Machine wash cold with like colors.
- Use non-chlorine bleach only when necessary.
- Tumble dry low or lay flat to dry.
- Iron on low heat if needed, and avoid ironing directly on prints.
Promotions and Discounts
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to receive exclusive offers and updates. Follow us on social media for the latest news and special deals.
You can enter your discount code at checkout. Simply type the code into the “Discount Code” box and click “Apply.” The discount will be reflected in your order total.
Only one discount code can be applied per order. However, you can combine discount codes with other promotions or free shipping offers.
Other Questions
The best way to stay updated is to subscribe to our newsletter and follow us on social media. We regularly share updates about new products, special offers, and events.
Currently, Pwned Store products are only available online through our website. We are considering partnerships with select retail stores in India in the future, so stay tuned for updates.
We love hearing from our customers! You can leave a review directly on the product page of our website. For general feedback, feel free to email us at care@pwnedstore.com.
Yes, we offer bulk orders for corporate clients or special events. Please contact us at care@pwnedstore.com with your requirements, and we’ll be happy to assist you.
